We take time to discuss these promises with every new staff member on their first day. It is critical to us that everyone understands that these are the tenants of how we want to relate to each other and to the people who hire us.
Accessibility: We will always be accessible and respond as quickly as possible to problems and enquiries.
Honesty & Clarity
Honesty & Clarity: To provide clear, honest and understandable information and explanations.
Delivery: Deliver what we promise, when we promise, and always follow up on an uncontrollable delay.
Accountability: Set out clear policies and standards and be accountable should we fail to meet them.
Professionalism: Always giving the Client what they want, but offer choices and know enough to advise the Client on the best and most cost-effective methods.
Value: Deliver the highest value possible, and always look for ways to exceed our Clients’ expectations.
Communication: Keep our Clients and Associates up to date with progress in a regular, timely fashion.
Price: Never incur costs without notification and permission.
Confidentiality: Respect our Clients rights to privacy and confidentiality.