We take time to discuss these promises with every new staff member on their first day. It is critical to us that everyone understands that these are the tenants of how we want to relate to each other and to the people who hire us.
1
Accessibility
Accessibility: We will always be accessible and respond as quickly as possible to problems and enquiries.
2
Honesty & Clarity
Honesty & Clarity: To provide clear, honest and understandable information and explanations.
3
Delivery
Delivery: Deliver what we promise, when we promise, and always follow up on an uncontrollable delay.
4
Accountability
Accountability: Set out clear policies and standards and be accountable should we fail to meet them.
5
Professionalism
Professionalism: Always giving the Client what they want, but offer choices and know enough to advise the Client on the best and most cost-effective methods.
6
Value
Value: Deliver the highest value possible, and always look for ways to exceed our Clients’ expectations.
7
Communication
Communication: Keep our Clients and Associates up to date with progress in a regular, timely fashion.
8
Price
Price: Never incur costs without notification and permission.
9
Confidentiality
Confidentiality: Respect our Clients rights to privacy and confidentiality.
